This Privacy Policy explains how Viminto LLC collects, uses, discloses, and protects personal information when you interact with our website and services. This policy is written for the United States market, including California residents.
1. Who We Are / Contact
Company: Viminto LLC
Location: Sacramento, California, USA
Support: support@viminto.com
Privacy Requests: privacy@viminto.com
Do Not Sell/Share: Opt-out page
2. Scope — What This Policy Covers
This policy covers personal information collected when you:
- Visit our website or browse content
- Create an account or place an order
- Subscribe to emails or SMS
- Contact customer support
- Participate in promotions, surveys, or reviews
- Interact with our ads, emails, or analytics tools
This policy does not cover third-party websites we link to (they have their own policies) or publicly available, de-identified, or aggregated information.
3. Notice at Collection (Summary)
We collect personal information for these purposes:
- Service Delivery: Site operation, orders, shipping, support
- Communications: Support responses, service updates, marketing (if opted in)
- Improvement & Security: Analytics, troubleshooting, fraud prevention
- Legal Compliance: Tax, accounting, safety, regulatory requirements
4. Personal Information We Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email, phone, address, IP address, device IDs, cookie IDs |
| Customer Records | Account preferences, support history, communications |
| Commercial Info | Products viewed, purchase history, cart items, returns |
| Internet Activity | Pages visited, clicks, referring URLs, session duration |
| Location (Approximate) | City/state inferred from IP address |
| Sensory Info | Photos/videos you submit in reviews or support |
| Inferences | Preferences derived from site activity |
Sensitive Personal Information: We do not intentionally collect sensitive data (SSN, biometrics, precise geolocation, health information) unless you voluntarily provide it for a specific purpose.
5. Sources of Personal Information
- Directly from you: Forms, checkout, support, reviews, surveys
- Automatically: Cookies, pixels, logs, analytics tools
- Service providers: Payment confirmations, shipping updates
- Advertising partners: If you interact with our ads
6. How We Use Personal Information
6.1 Service Operations: Provide site functionality, process orders, fulfill shipping, manage returns and warranties, maintain accounts.
6.2 Customer Support: Respond to questions, troubleshoot issues, provide product guidance (non-medical).
6.3 Marketing: Send marketing emails/SMS if opted in, service messages (order confirmations, shipping notices), measure marketing performance.
6.4 Personalization: Recommend products, remember preferences (cart, language).
6.5 Analytics: Understand user interactions, improve design and performance, develop new features.
6.6 Security: Detect suspicious activity, prevent fraud, enforce Terms of Use.
6.7 Legal: Comply with laws, respond to lawful requests, establish legal claims.
8. How We Disclose Personal Information
8.1 Service Providers: Vendors who process data on our behalf (hosting, payment processing, shipping, email delivery, analytics, customer support, fraud prevention). They may only use data to perform services for us.
8.2 Advertising Partners: If we use targeted advertising, we may disclose identifiers and activity to ad partners. This may qualify as "sharing" under California law (see Section 11).
8.3 Legal Disclosures: We may disclose data to comply with laws, respond to lawful requests, protect rights and safety, or investigate fraud.
8.4 Business Transfers: Data may be disclosed in mergers, acquisitions, or asset sales, subject to confidentiality protections.
9. What We Do Not Do
- ✓ We do NOT knowingly collect data from children under 13
- ✓ We do NOT collect precise geolocation as a core feature
- ✓ We do NOT collect biometric identifiers
- ✓ We do NOT sell your personal information for money
- ✓ We do NOT provide medical advice (wellness info is general)
10. Data Retention
We retain personal information as long as reasonably necessary for service delivery, legal compliance, dispute resolution, and fraud prevention.
- Order records: Several years (tax/accounting requirements)
- Support communications: Retained for service improvement and dispute resolution
- Analytics data: Shorter periods or aggregated form
When no longer needed, data is deleted, anonymized, or de-identified.
11. California Privacy Notice (CCPA/CPRA)
📋 This section supplements the Privacy Policy for California residents
11.1 Categories Collected (Past 12 Months): Identifiers, customer records, commercial information, internet activity, approximate location, sensory information (if submitted), and inferences.
11.2 "Sale" and "Sharing": California law defines these broadly. If we disclose data to advertising partners for cross-context behavioral advertising, you have the right to opt out.
How to Opt Out:
- Email privacy@viminto.com with subject "Do Not Sell/Share"
- Enable Global Privacy Control (GPC) in your browser
11.3 Your California Rights:
- Right to Know/Access: Categories and specific data collected
- Right to Delete: Request deletion of your data
- Right to Correct: Correct inaccurate information
- Right to Opt Out: Of sale/sharing
- Right to Non-Discrimination: We won't penalize you for exercising rights
11.4 How to Submit Requests:
- Email: privacy@viminto.com
11.5 Verification: We may verify your identity by matching request info with our records (email, order number, address).
11.6 Authorized Agents: You may designate an agent to submit requests. We may require proof of authorization and direct verification.
12. Other U.S. State Privacy Rights
Depending on your state (Virginia, Colorado, Connecticut, Utah, etc.), you may have rights to:
- Access your personal data
- Correct inaccuracies
- Delete personal data
- Obtain a portable copy
- Opt out of targeted advertising
- Opt out of certain profiling
We provide a unified request process via privacy@viminto.com and will apply rights based on your state of residence.
13. Your Choices & Requests
Marketing Preferences:
- Email: Use "unsubscribe" link in emails
- SMS: Reply STOP to opt out
- You'll still receive non-marketing messages (order confirmations, security notices)
Privacy Requests: Submit requests to access, delete, correct, or opt out via privacy@viminto.com. We respond within legally required timeframes.
Appeals: If your request is denied, you may appeal by emailing privacy@viminto.com with subject "Privacy Appeal."
14. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information:
- HTTPS/TLS encryption in transit
- Access controls and least-privilege policies
- Monitoring for suspicious activity
- Vendor risk evaluation
No security system is perfect. We cannot guarantee absolute security.
15. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at privacy@viminto.com and we will take appropriate steps to delete it.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we update the "Last Updated" date. Material changes may be communicated via banner or email where appropriate.
17. California "Shine the Light"
California residents may request information about disclosures of personal information to third parties for direct marketing purposes. To make such a request, email privacy@viminto.com with subject "Shine the Light."